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Privacy Policy

At Roes Africa, based in Paul Roux, we are committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase our products, or interact with us.

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1. Information We Collect

    We collect personal information to process your orders, improve our services, and communicate with you. This includes:

  • Contact Information: Name, email address, and billing/shipping address provided during purchases or inquiries.

  • Payment Information: Credit card or payment details processed securely through our payment processor. We do not store your full payment details.

  • Website Usage Data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools (e.g., Wix Analytics) to enhance your browsing experience.

  • Marketing Preferences: Information you provide when signing up for newsletters or promotions.

 

2. How We Collect Your Information

    We collect data in the following ways:

  • Directly from You: When you place an order, contact us via email (info@roes-africa.co.za), or fill out forms on our website.

  • Automatically: Through cookies and similar technologies when you browse our website. You can manage cookie preferences via your browser settings.

  • Third Parties: From our payment processor for transaction details or couriers for delivery updates.

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3. How We Use Your Information

   We use your personal information for the following purposes, as permitted by POPIA:

  • To process and fulfil your orders, including educational products and home products.

  • To communicate with you about your order, shipping updates, or customer support inquiries.

  • To improve our website and services through analytics (e.g., understanding which products are popular).

  • To send promotional emails or newsletters about new products or educational content (only with your consent).

  • To comply with legal obligations, such as tax reporting or responding to lawful requests.

 

4. Legal Basis for Processing

    Under POPIA, we process your data based on:

  • Consent: For marketing emails or non-essential cookies (you can withdraw consent at any time).

  • Contractual Necessity: To fulfill your orders and deliver products.

  • Legitimate Interests: To improve our website, prevent fraud, or analyze usage trends.

  • Legal Obligations: To comply with South African laws, such as tax or consumer protection regulations.

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5. Sharing Your Information

    We only share your data with trusted third parties when necessary:

  • Service Providers: Couriers for shipping, payment processing, and Wix for website hosting and analytics.

  • Legal Requirements: If required by law or to protect our rights (e.g., responding to a court order).

  • We do not sell or rent your personal information to third parties for marketing purposes.

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6. Data Security

    We take reasonable steps to protect your data, including:

  • Secure website hosting through Wix with SSL encryption.

  • Limited access to your data by authorized personnel only.

  • Secure payment processing, which complies with PCI-DSS standards. However, no online system is 100% secure, and we cannot guarantee absolute security.

 

7. Data Retention

    We keep your personal information only as long as necessary:

  • Order-related data (e.g., name, address) is retained for 5 years to comply with tax and consumer laws.

  • Marketing data is kept until you unsubscribe.

  • Website usage data is retained for up to 1 year for analytics purposes. After this period, we securely delete or anonymize your data.

 

8. Your Rights Under POPIA

    You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete data.

  • Deletion: Request deletion of your data (subject to legal obligations).

  • Objection: Object to certain uses of your data (e.g., marketing).

  • Restriction: Request that we limit processing of your data in certain cases.

  • Data Portability: Request your data in a structured, machine-readable format. To exercise these rights, contact us at info@roes-africa.co.za. We will respond within 30 days, as required by POPIA.

 

9. Cookies and Tracking

    Our website uses cookies to:

  • Ensure functionality (e.g., remembering your cart).

  • Analyze site performance (e.g., Wix Analytics).

  • Provide personalized content (optional, with your consent). You can manage cookies via your browser settings or our cookie consent popup. Disabling cookies may affect website functionality.

 

10. Children’s Privacy

 Our products are not designed for children. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have such data, contact us to have it removed.

 

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a website notice. The updated policy will be posted on our website with the effective date.

 

12. Contact Us

For questions, concerns, or to exercise your data rights, contact our Information Officer:

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Effective Date: July 23, 2025

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