At Roes Africa, we’re passionate about delivering our products quickly and reliably. Below are our shipping terms:

 

Shipping Methods and Costs

• Shipping will be quoted separately per order. We will communicate shipping options to you once we receive your order.

• International Shipping: We only ship domestically within South Africa.

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Processing and Delivery Times

• Orders are processed within 1–2 business days from our Pretoria warehouse, excluding weekends and public holidays.

• South Africa Only:

  • Gauteng: 2-3 business days.

  • Other provinces: 5-7 business days.

• Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

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Shipping Destinations

• We ship to all nine provinces in South Africa.

• International shipping is not available.

• We do not ship to P.O. boxes or restricted areas due to courier limitations.

• Note: All products are non-hazardous.

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Order Tracking

• Once your order ships, you’ll receive an email with a tracking number and a link to track your package via our courier’s website.

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Lost, Damaged, or Incorrect Orders

• If your order is lost, damaged, or incorrect, contact us within 7 days of delivery at info@roes-africa.co.za.

• We’ll work with our couriers to resolve issues or provide a replacement or refund, per our discretion, in line with the Consumer Protection Act.

• Please inspect your solar kits or lighting products upon receipt and report any issues promptly.

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Returns and Refunds

• Under the Consumer Protection Act, you may return products within 7 days for a refund if unused and in original packaging.

• Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case we cover the cost.

• See our Return Policy for full details.

 

Contact Us
For shipping questions, email us at info@roes-africa.co.za or call us on 079 122 6482. We’re here to help.